STRICT AND ENFORCED 24 HOURS CANCELLATION POLICY:
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48-72 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members' schedules filled, thus better serving everyone. Volume Hair & LASH Co. policies are presented and provided in the best quality and tradition of excellent
If you are not happy with your results, please call/email the salon directly. Our team will be happy to make small tweaks and adjustments within 2 weeks or less of your hair appointment.** This courtesy is not to be confused with "changing your mind" or trying to work the system for free services. If your request is reasonable, we will do all that we can to fix any error in quality. **
We do not offer refunds of any kind. *See our Redo Policies if you are dissatisfied with your results.*